WOOF AROUND TOWN TRANSPORTATION CANCELLATION AND REFUND POLICY
POLICY SCOPE
This cancellation schedule applies to scheduled passenger transportation booked directly with Woof Around Town Transportation unless different cancellation terms are disclosed and accepted for a particular service or reservation.
Third-party rideshare trips are excluded because their cancellations and refunds are governed entirely by the applicable third-party app.
Authorized delivery and light roadside assistance are also excluded from the passenger cancellation schedule and will follow their own applicable cancellation terms.
CANCELLATION SCHEDULE AND DEDICATED RESERVATION TIME
Each accepted reservation secures a dedicated block of driver and vehicle availability for the customer's scheduled trip. Because that time is reserved specifically for the booking, the refundable percentage decreases as the scheduled pickup time approaches.
• More than 24 hours before pickup: The customer receives a refund equal to 90% of the fare amount paid. Woof Around Town Transportation retains 10% as the non-refundable reservation portion.
• 12 to 24 hours before pickup: The customer receives a refund equal to 75% of the fare amount paid. Woof Around Town Transportation retains 25% as the late-cancellation portion.
• Less than 12 hours before pickup: The fare is non-refundable because the dedicated driver and reservation time have been committed.
Any eligible refund is calculated by applying the applicable percentage directly to the fare amount paid. No separate payment-processing fee is deducted from the customer's refund.
HOW TO CANCEL
Customers must submit a clear cancellation request to Woof Around Town Transportation using one of the following methods:
Phone or text: (217) 290-2596 Email: gypsysoulguy75@woofaroundtowntransport.com
A cancellation takes effect when Woof Around Town Transportation receives a clear cancellation request by answered telephone call, voicemail, text message, or email. The received timestamp determines the applicable refund percentage.
A missed call without a voicemail or another clear cancellation message does not cancel a reservation.
NO-SHOW POLICY
The driver will allow a 15-minute grace period after the scheduled pickup time and make at least one reasonable attempt to contact the customer by call or text.
If the customer does not appear or make contact within the grace period, the driver may depart, and the reservation will be treated as a non-refundable no-show.
ADDITIONAL WAITING TIME
If the customer makes contact during the 15-minute grace period but cannot meet the driver by the end of that period, any additional waiting time is subject to driver availability and the applicable waiting charges.
Contacting the driver does not guarantee that the driver can remain beyond the grace period.
REFUND METHOD AND PROCESSING
Card and electronic payments will generally be refunded through the original payment channel.
If the original payment channel is unavailable or impractical, Woof Around Town Transportation and the customer may agree to a documented alternative refund method.
Refunds returned to credit or debit cards typically take 5 to 10 business days to post to the customer's account or statement, depending on the payment provider and financial institution.
CUSTOMER-REQUESTED RESCHEDULING
Rescheduling requests are subject to driver availability and approval by Woof Around Town Transportation.
A request received more than 24 hours before pickup may be moved once without a cancellation penalty.
A rescheduling request received within 24 hours of pickup is subject to approval and may be handled under the applicable cancellation schedule.
Approval of a requested change is not guaranteed.
CANCELLATIONS BY WOOF AROUND TOWN TRANSPORTATION
If Woof Around Town Transportation cannot provide the scheduled passenger service or an alternative accepted by the customer, the customer may choose rescheduling without penalty or a 100% refund of the amount paid.
SEVERE WEATHER, HAZARDOUS CONDITIONS, AND SERVICE SAFETY
Woof Around Town Transportation determines whether service can be provided safely based on current road and weather conditions, vehicle and driver safety, the service location, official road closures, emergency restrictions, and other relevant operating conditions.
If Woof Around Town Transportation determines that passenger transportation, an authorized delivery, or light roadside assistance cannot be provided safely, it may delay, suspend, reschedule, or cancel the service.
If Woof Around Town Transportation cancels an unperformed service for safety reasons, the customer may choose rescheduling without penalty, when available, or a 100% refund of the service fare or service charge paid to Woof Around Town Transportation.
Separately purchased goods and third-party costs already incurred will be addressed according to whether those amounts can be recovered.
If Woof Around Town Transportation determines that service can be provided safely but the customer chooses to cancel because of weather or personal concerns, the cancellation will follow the terms applicable to that service unless Woof Around Town Transportation approves an exception.
LAST UPDATED
September 1, 2026